Hino Truck Insurance Claim Guide

Keep calm and follow this step-by-step guide to protect yourself and your Hino truck during an accident.

Exchange particulars of involved parties.
  • Name
  • Phone number
  • Address
  • Vehicle number
  • Insurer

*Do not promise or offer payment, or admit responsibility for a claim by any other person. Do not reply to any correspondence, forward them to your insurer instead.

Take photos of
  • Accident scene
  • Your truck (license plate and damages)
  • Other involved vehicle(s) (license plate and damages)

and submit them, and in-car camera video recordings (if any), to your authorised accident reporting centre.

Call your insurer’s hotline for a tow truck or for further advice.

*Do not allow your truck to be towed away by a non-authorised repairer.


Report your accidental claim to your insurer within 24 hours or by the next working day.


Bring your truck to your authorised accident reporting centre or workshop for repairs within 24 hours or by the next working day.

*Do not repair or replace any damaged item(s) without your insurer’s consent.


Report to the police if the accident involves

  • Government vehicle or damage to government property
  • Foreign registered vehicle
  • Pedestrian or cyclist
  • Hit-and-run case
  • Bodily injuries
  • Fatality
  • Pleasure Harbour Craft in Singapore Water

*Under the Motor Claims Framework by the General Insurance Association of Singapore, not complying with the 24 hours reporting requirement may affect your No Claims Discount (NCD) (all or part) and your rights to claim under the policy. More details of the Motor Claims Framework can be found on www.gia.org.sg

How to check for approved accident reporting centres?

  • Call Borneo Motors, Body & Paint hotline at 6631 1818 6631 1818 for assistance
  • Call your insurance hotline
  • Refer to Cert. of Insurance

If you have any enquiries, send us an email at cr@inchcape.com.sg or call 6631 1818 6631 1818

Call Centre Business Hours

Monday to Friday: 8am to 5:30pm

Saturdays: 8am to 6:30pm

Sundays & Public Holidays: 10am to 6pm

Body & Paint Business Hours

Monday to Friday: 8am to 5:00pm

Saturdays: 8am to 12pm

Closed on Sundays & Public Holidays

Other Services:

Hino C.a.R.E Programme
Keep your Hino in all-time tip-top condition with our comprehensive maintenance package.
Hino Warranty
We got you covered.
Enjoy peace of mind with the Hino warranty package that comes with any Hino you choose.
Defensive Driving Course
Know more about the various functions and performance of your Hino trucks with this course that is exclusive to Borneo Motors.